Shipping policy

How our orders work

 

Rose La Bohème™ sells two kinds of pieces, and they reach you differently.

 

Made to order — our own designs. Each one is produced individually after you order it, at one of our production partners’ studios in the United Kingdom, Canada, or Asia. Nothing is made in advance.

 

Ready to ship — selected pieces held in stock and dispatched from our partner warehouse.

 

An order containing both kinds may arrive in separate parcels, from different places, on different dates. You are never charged extra for this.

 

Production and dispatch

 

Weekends and public holidays are not counted as working days.

 

Made-to-order pieces: 2–7 business days before dispatch, depending on the item

Ready-to-ship pieces: dispatched within 1–3 business days

 

Delivery estimates

 

Once your parcel has been dispatched:

 

Ready-to-ship pieces: typically 3–8 business days

Pieces made in the United Kingdom or Canada: typically 5–12 business days

Pieces made in Asia: typically 8-12 business days

 

These are estimates and not guarantees. Delivery may be affected by carrier delays, customs processing, weather, or other events outside our control. The tracking details in your dispatch email give the most accurate arrival date for each parcel.

 

Customs, duties and import taxes

 

Some parcels ship from outside your country. Where they do, customs duties, import taxes or handling fees may be charged when the parcel arrives. These charges are set by your local authorities, are outside our control, and are not included in the price you pay us. We are unable to reimburse them, so please check your country's rules before ordering.

 

Shipping costs

 

Shipping is calculated at checkout based on your delivery address and the size and weight of your order.

 

Tracking

 

Once dispatched, you will receive a confirmation with tracking information where available. Parcels ship via FedEx, DHL, or a similar tracked courier service.

 

Incorrect addresses

 

Please check your delivery address carefully before completing your order. We cannot accept responsibility for parcels lost or delayed because of an incorrect address.

 

Questions

 

Please write to julie@rose-laboheme.com