Refund policy

 

What can be returned

 

We sell two kinds of pieces, and they carry different rules.

 

Made-to-order pieces are produced individually for you after you order. These cannot be returned or exchanged for change of mind, incorrect size choice, or a design chosen in error. Please check your size and selection carefully before ordering.

 

Ready-to-ship pieces are held in stock. These may be returned within 30 days of delivery, provided they are unworn, unwashed, and returned with any tags attached.

 

Either way, if something arrives damaged, faulty, or not what you ordered, we will put it right. See below.

 

Cancellations

 

Made-to-order pieces: production begins quickly, so cancellation requests must reach us within 2 hours of your order confirmation.

 

Ready-to-ship pieces: you may cancel any time before the parcel is dispatched.

 

Email julie@rose-laboheme.com as soon as possible and we will do what we can.

 

Damaged, faulty, or incorrect items

 

Please check your order when it arrives. If an item is damaged, faulty, or not what you ordered, email julie@rose-laboheme.com within 14 days of delivery with your order number and clear photographs.

 

We will arrange a remake, a replacement, or a full refund, whichever suits you best. We cover return postage in these cases.

 

Lost parcels

 

If your parcel has not arrived, please allow 5 working days beyond the estimated delivery date, then contact us. Once a parcel is confirmed lost we will send a replacement or refund you in full, as you prefer.

 

Colour and size accuracy

 

Screens vary, and printed fabric will not match a screen exactly. Minor colour variation is normal and is not a fault.

 

On made-to-order pieces, finished measurements may differ from the size chart by up to 3%, which is normal for individually cut and sewn garments.

 

Non-returnable items

 

Made-to-order pieces, unless faulty, damaged, or incorrect. Gift cards. Items marked final sale.

 

Return postage

 

We pay return postage for anything faulty, damaged, or sent in error. For a change-of-mind return on a ready-to-ship piece, return postage is yours to cover, and we recommend a tracked service.

 

Refunds

 

Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few days more to show it. If more than 15 business days have passed since we confirmed your refund, please contact us.

 

Customers in the EU and UK

 

Where the law gives you a 14-day right to withdraw from a purchase, that right applies to our ready-to-ship items. Items made to your order are exempt from it, as goods made to a consumer's specification.

 

Contact

 

Email julie@rose-laboheme.com and we will help however we can.