Refund policy

 

Return & Refund Policy

All our products are made to order and handcrafted specifically for you by our production partner. Because of this, we do not accept returns or exchanges for change of mind, incorrect sizing, or design errors made at the time of ordering. Please review your order carefully before confirming your purchase.

Cancellations As production begins almost immediately after your order is placed, cancellation requests must be made within 30 minutes of order confirmation. Cancellations requested within this window will receive a full refund. After this period, cancellations may not be possible as materials will have already been committed to your order. Please contact us immediately at julie@rose-laboheme.com if you need to cancel.

Damages and Issues Please inspect your order upon reception. If your item arrives damaged or defective due to a manufacturing error, please contact us at julie@rose-laboheme.com within 48 hours of delivery with your order number and clear photos of the issue. We will review and arrange a remake or refund accordingly.

Lost Orders If your order has not arrived within the expected delivery timeframe, please wait 3 working days beyond the estimated delivery date, then contact us at julie@rose-laboheme.com. Once a parcel is confirmed lost, we will offer you either a free remake or a full refund.

Colour & Size Accuracy As all products are custom printed, minor colour variations between screen and final product are inherent to the printing process and are not grounds for a return. Marginal size differences of up to ±3% may also occur due to the handmade nature of our products.

Exceptions / Non-Returnable Items As all our products are custom-made to order, they are non-returnable unless they arrive damaged or defective. We also do not accept returns on sale items or gift cards.

European Union — 14-Day Cooling-Off Period Under EU consumer law, custom and personalised items are exempt from the standard 14-day right of withdrawal, as all products are made specifically to order. This is in accordance with Regulation 28(1)(b) of the Consumer Contracts Regulations 2013.

Refunds If a refund is approved, it will be issued to your original payment method within 14 calendar days of confirmation. Please note that your bank or card provider may take additional time to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at julie@rose-laboheme.com.

Contact For any questions about your order, please reach out at julie@rose-laboheme.com. We're happy to help.